Contact L'AVION, FAQ and help L'AVION

faq

Do you have questions about the company or the functioning of this website ? Here are the answers to the most frequently asked questions (FAQs), classified according to subject:

ONLINE PAYMENT

Which credit cards are accepted for online payment ?

For all online reservations, our company accepts American Express, Visa and MasterCard credit cards.

Is online purchasing through the L'Avion site secure?

Of course! The confidentiality of your data is a priority to us. Payments online are based on SSL technology (Secure Socket Layer) which assures encryption of your data and thus renders your online payments 100% secure.

Why was payment with my bank card rejected?

The validity date of your bank card may have expired.

Verify whether your type of card is accepted by our reservation program.

Make sure to have correctly entered the required numbers, without punctuations or spaces.

If you do not succeed paying online, don't hesitate to contact one of our representatives at 1 - 866 - 692 - 6759 .

Opening hours are as follows:

9 a.m. to 7 p.m. Monday to Friday, except holidays
10 a.m. to 7 p.m. Saturday, except holidays
12.30 p.m. to 7 p.m. Sunday, except holidays

YOUR ACCOUNT

Why create an account on the L'Avion website ?

With a L'Avion account, you can rapidly access your reservations in addition to a complete history of your account activity. You can also elect to receive special offers and information on current promotions.

How to create an account?

Nothing could be simpler! Your account is automatically created at the time of your first purchase. On the other hand, if you are not a client (yet), you can subscribe to our newsletter which will inform you of the available promotional offers.

YOUR RESERVATIONS/TICKETS

How do I know that my reservation is confirmed?

After having clicked on the button "Confirmer ma réservation" (confirm my reservation) at the end of the order process, a page will open in which you'll find your locator number and all the references concerning your flight. We recommend that you make a printout. Within the hour you will receive an e-mail confirmation which summarizes your reservation. Should this be the case, please contact us at 1 - 866 - 692 - 6759 , having your confirmation number available.

Our opening hours are:

9 a.m. to 7 p.m. Monday to Friday, except holidays
10 a.m. to 7 p.m. Saturday, except holidays
12.30 p.m. to 7 p.m. Sunday, except holidays

Who to contact in case of problems when making a reservation:

Contact our Internet assistance service in order to obtain online help with your reservation or call at 1 - 866 - 692 - 6759

Opening hours are as follows :

9 a.m. to 7 p.m. Monday to Friday, except holidays
10 a.m. to 7 p.m. Saturday, except holidays
12.30 p.m. to 7 p.m. Sunday, except holidays

Is it possible to book a plane ticket for someone else ?

Yes, you can reserve a plane ticket for another person. Enter the required data of the passenger including his/her e-mail address, so that the electronic ticket can properly be sent.

What happens if I lose my e-mail confirmation ?

If you lose your e-mail confirmation, call our Internet help service at 1 - 866 - 692 - 6759

Our office hours are as follows :

9 a.m. to 7 p.m. Monday to Friday, except holidays
10 a.m. to 7 p.m. Saturday, except holidays
12.30 p.m. to 7 p.m. Sunday, except holidays

How do I get my plane tickets?

The company does not issue paper tickets. The system will provide you with an electronic ticket by e-mail for reservations made online or via the call center.

How do I find the best fare?

The site has been designed so that the best fare at that moment is always the one featured when making an Internet reservation.

I am pregnant. Can I nevertheless take the plane ?

When making a booking, make sure to inform us of your pregnancy so that you will get the benefit of our special attention. You can contact us at 1 - 866 - 692 - 6759

We can be reached as follows :

9 a.m. to 7 p.m. Monday to Friday, except holidays
10 a.m. to 7 p.m. Saturday, except holidays
12.30 p.m. to 7 p.m. Sunday, except holidays

If your pregnancy is developing normally, you may travel without having to comply with any unique travel requirements up to the end of your eighth month. Beyond that time, you will need a written medical consent on the part of your physician. In case of an expected or confirmed difficult pregnancy, you will need to obtain your physician’s medical consent regardless of the term.

For the sake of your safety and well-being we strongly advice that you come provided with a written explanation indicating the term of your pregnancy.

Is it possible to book a flight for my unaccompanied child ?

L'Avion does not accept unaccompanied minors of less than 12 years. Minors below age 12 need to be accompanied by a person aged 16 years or older.

How do I obtain special services when making a booking ?

For all requests for special services (vegetarian food, wheelchair, etc.) please contact our call center at 1 - 866 - 692 - 6759

We can be reached during the following times :

9 a.m. to 7 p.m. Monday to Friday, except holidays
10 a.m. to 7 p.m. Saturday, except holidays
12.30 p.m. to 7 p.m. Sunday, except holidays

CANCELLATIONS, MODIFICATIONS, REFUNDS

How to cancel your reservation ?

For all cancellations of or modifications to your reservation, please contact our call center at 1 - 866 - 692 - 6759

during the following office hours :

9 a.m. to 7 p.m. Monday to Friday, except holidays
10 a.m. to 7 p.m. Saturday, except holidays
12.30 p.m. to 7 p.m. Sunday, except holidays

If I cancel my ticket, will I be reimbursed ?

For all reimbursements, please consult the rules on refunds applicable to your type of fare. The fare may be modified, by means of a penalty.

Book via phone by calling:
1-866-692-6759 Toll free number

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